🕒 Date: Tue Nov 7 at 3:30 PM UTC

👥 Participants: [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected]

⌛ Duration: 41.00 mins

🗒 Transcript: See full transcript

🔊 Audio: Listen to audio

Summary

• Anoop Krishnan reports the first response time is 1 hour and 29 minutes, with a goal to improve it. The average resolution time remains constant but there are issues with data discrepancy. There have been ten feature requests, 22 technical issues, and several usability questions. They receive Slack messages from customers through the Clearfeed integration. CSAT surveys show four responses received. Implementation progress includes twelve customers yet to be implemented and ten who have not started. There are also usage trends and churn reasoning sheets to identify potential upsell opportunities and prevent customer churn.
• Shubham Tiwari discusses the growth in watch hours on YouTube despite a slight dip in views due to pivoting towards different content types like ASTI Expert episodes featuring industry professionals. Thousand Faces Club will be featured on Times Square as part of a barter deal for reaching over 10k subscribers. They have hosted travel creators on YouTube essays for more conversational-style content.
• Manya Kotian shares progress on Instagram, including an increase of 220 subscribers last month but stagnant growth overall, so they are revamping their content strategy by repurposing old content from Unicorn and hosting IG lives about the newsletter. They had a shout out from Varun Dugirala and attended the Nas summit where they interviewed speakers CA Rachna Ranade and Kavya Karnatak.
• The hiring team welcomes four new members in the past two weeks and plans a Diwali puja in office for Sunday morning celebration. An HR VP offer is in the pipeline for someone joining after Diwali celebrations on November 14th.
• Overall focus is now on proactive engagement, including offsite events and regular updates on company progress.
• Note: TF refers to Thousand Faces Club
• Arushi Goel discussed the focus on hiring for product marketing and lead engineer roles, as well as upcoming policy revamps. The new wellness policy and guidelines will be rolled out soon. Dates for an offsite event in January will be shared soon. Amit Nahata provided financial updates, including revenue recognition being conservative due to churn and expenses remaining consistent. He mentioned a cash balance of 9.7 billion and expressed hope for positive adjustments in revenue in the future. Prateek Panda addressed questions about social media activity, product launches, collateral preparation, and sales enablement efforts. Saurabh Phyllo shared insights from discussions with dating companies and gaming platforms regarding brand safety measures and challenges they face with content moderation.
• Saurabh_Phyllo discusses the lack of moderation and fairness in online gaming, as well as the use of virtual currency. He also mentions the challenges with image moderation and false positives in dating apps. There is a discussion about the potential for self-serve options in sales and marketing, but it may not be effective due to low volumes. The team plans to speak with founders from dating companies for insights on brand safety. Saurabh_Phyllo jokingly considers becoming an investment banker based on his consulting experience.
• Saurabh_Phyllo mentions providing consulting services and equity exchange. Anoop Krishnan thanks Saurabh_Phyllo. Ankur offers help regarding IQ datas and customer support. Akhil Bhiwal mentions there is a lot going on with more customers adding on. Anoop Krishnan mentions utilizing Rajat for certain tasks and having bandwidth due to most customers going live. Akhil Bhiwal says all meetings were completed on time. Amit Nahata mentions meeting tomorrow, and the conversation ends with goodbyes from Saurabh_Phyllo, Amit Nahata, and Arvind.
• Keywords:requests, data discrepancy, vendor response, feature requests, technical issues, usability questions
• Share feedback: https://airtable.com/shrTJHhCq2PHdC3fl

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